Submit a request

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Please provide RNN or Customer Name and Phone in order to properly link and validate request

Please specify which state the customer is located in.

Policy reminder that customer proof of purchase & model/serial label should be gathered prior to repair to avoid out of policy APNs

ex. LRDCS2603S

ex. 104MRPG22256

Add file or drop files here

    For accounting inquiries, use the contact points below:

    Accounts Receivable (“A/R”)

    Collections/ Refunds

    Collections

    LG Electronics Alabama, Inc.

    P.O. Box 22230 Network Place

    Chicago, IL 60673-1222

    *Please do not send NARDA’s or correspondence to the ‘remit to’ address. This is for payments only.

    • Mailed payments

    Refunds

    When requesting refunds, please include the following information in your E-mail requests:

    • Bill To code (ex. US062766)

    • Business name

    • Type of refund that you are requesting (Credit Card or Check/ Wire refund)

    • List items to credit

      i.e. Claim #s, Invoice #s, or simply request “Refund all open credits on the account”

    lgeai.refund@lge.com

    • Refund payments

    A/R Collections

    A/R Collections

    office: (800) 847-7597

    option 5 then option 1

    fax: (201) 408-1001

    • Overdue Order Release

    • Past Due Parts Account

    • Statements & Offset Lists

    • Account Research

    Wendy Medford

    A/R Collector

    office: (201)266-2466

    wendy.medford@lge.com

    • Accounts beginning with A

    • CAC Accounts

    Rita Sunshine

    A/R Collector

    office: (201)816-2140

    rita.sunshine@lge.com

    • Accounts beginning with G thru O

      i.e: Harry’s Electronics

    • Wireless

    Joyce Wang

    A/R Collector

    office: (201)816-2058

    joyce.wang@lge.com

    • Accounts beginning with P thru Z

      i.e: Sandy Electronics

    Escalation Point

    Trina Dean-Konate

    Manager

    office: (201) 816-2120

    trina.deankonate@lge.com

    • Accounts beginning with B thru F

    • Overall control of AI/AR

    • OEM

    • Final Escalation Point for A/R

    Credit Limit

    Credit Limit

    Dave Sungje Lee

    office: (201) 816-2159

    sungje2.lee@lge.com

    • Credit Lines

    • Annual Credit Updates

    Accounts Payable (“A/P”)

    Payment Processing

    Melissa Simms

    Acct Payable

    melissa.simms@lge.com

    office: (800) 847-7597

    option 4

    office: (256) 772-6114

    Fax: (256) 772-0628

    • Payment remittances

    • Vendor information updates

    • Lost or missing checks

    ATTENTION: Effective 10/13/2023 you will no longer be able to request LLA/SPO parts from this website.

    We’ve updated our part ordering process. Please review your dispatch/authorization letter for the new part ordering process.

    Enter your account number to validate authorized use of this form.

    If you are not authorized to use this form, please choose a different option from the first drop-down box.

    If you believe you are authorized, but the form is not accepting your account number, please contact recruiting at recruiting.asc@lge.com.